FlyUs has opened a new office in Puerto Rico and secured a new contract with Air Canada, marking a twin commercial win for the cargo sales specialist as it widens its footprint across the Americas.

The two moves, reported by Cargo Airports & Airline Services, point to a company pushing on both fronts of its business model: geographic expansion into a Caribbean logistics hub and deepening its relationship with a North American carrier.

Where does the expansion fit geographically?

Puerto Rico gives FlyUs a physical presence in a market that sits at the intersection of US mainland, Caribbean and Latin American trade flows. San Juan has long functioned as the region's principal air cargo gateway, handling pharmaceutical, medical device and perishable traffic that depends heavily on belly capacity and freighter links to the US East Coast.

For a general sales and service agent (GSA), local representation matters. Carriers awarding capacity in and out of Puerto Rico typically want an agent with boots on the ground — relationships with forwarders, knowledge of local shipper accounts and the ability to react when capacity tightens on key lanes.

What does the Air Canada deal signal?

The new contract with Air Canada extends an existing commercial relationship between the two companies. For Air Canada, working through a GSA rather than stationing its own cargo sales staff in thinner markets is a cost lever: the carrier converts fixed sales overhead into variable, performance-linked cost.

That logic has gained traction across the industry since the pandemic-era capacity swings. Carriers that expanded cargo sales teams during the 2021–22 boom have spent the past two years trimming them, pushing more business through GSAs as they rebalance networks around shifting belly capacity and freighter utilisation.

Why does this matter for shippers and forwarders?

For shippers and forwarders in and around Puerto Rico, a strengthened FlyUs presence should mean a more direct channel to airline cargo capacity — fewer intermediaries between a booking request and the carrier's inventory. In markets where pharmaceutical and time-sensitive cargo dominates, response speed on capacity can decide whether freight makes a flight or sits on the dock.

For competing GSAs, the Air Canada mandate is a signal that FlyUs is consolidating rather than retrenching, and that carriers continue to see value in outsourcing cargo sales in secondary and island markets rather than building their own teams.

What comes next?

Neither FlyUs nor Air Canada has disclosed the commercial terms, duration or scope of the new contract, nor the size of the Puerto Rico operation — headcount, office location or the lanes it will cover. Those details will shape how much capacity the arrangement actually puts into the market.

What is clear is the direction: GSA consolidation around carriers' secondary networks is continuing, and Puerto Rico's role as a Caribbean air cargo hub is drawing investment from sales intermediaries. Expect further GSA-led expansion into island and Latin American markets as carriers keep cargo distribution lean heading into 2025.