Viettel opens robot-run logistics hub in Da Nang, cutting order times 33%

Autonomous robots and an automatic sorting system at Viettel's new logistics center in Da Nang cut order processing times by 33 percent compared with conventional operations, the company said at the facility's opening. The digital management platform behind them gives customers end-to-end visibility of their cargo.

The center spans more than 8.6 hectares and carries roughly 39,300 square meters of warehouse space plus supporting infrastructure. Viettel positioned the site as a major hub connecting the flow of goods across the Central and Central Highlands regions with domestic and international markets.

The facility integrates seven functional areas spanning the full logistics value chain:

• warehousing
• order fulfilment
• cargo consolidation
• multimodal transport coordination
• import-export logistics and customs connectivity
• value-added services and e-commerce logistics
• digital operations management

That integrated model matters commercially: businesses can access end-to-end logistics services from a single provider without investing independently in warehouses, personnel or operational systems. Connected data also let customers monitor the status of their goods throughout the logistics process. Solar energy generation on site supports Viettel's push toward a more sustainable logistics model.

What does the hub change for North-South freight?

For shippers moving goods along Vietnam's North-South corridor, the practical gain is time. According to Viettel Post, the new hub allows freight travelling the route to be sorted and transferred directly in Da Nang, reducing transportation time by up to six hours per movement — a meaningful saving on a corridor that anchors domestic distribution.

Speaking at the opening ceremony, Lieutenant General Tao Duc Thang, chairman and CEO of Viettel, framed the project in national strategic terms. He recalled the direction set by Party and state leaders to shift from a service-oriented approach to logistics development toward building national logistics capabilities, with the goal of positioning Vietnam as a key logistics hub in the region and the world.

Investment in logistics, he said, is not merely investment in infrastructure and services, but also in national competitiveness and long-term development.

"The timely completion and commissioning of the Viettel Da Nang Logistics Center represents a concrete step by Viettel toward implementing the Party and state policies and strategic orientations," he said.

"The project will help strengthen regional connectivity, facilitate the movement of goods and create fresh momentum for development in Da Nang, the central region and the country as a whole."

How does the hub serve Da Nang's investment pitch?

Local authorities see the facility as leverage in the competition for foreign and domestic capital. Nguyen Mang Hung, chairman of the Da Nang People's Committee, said the project gives the city an important additional advantage in attracting investment and supporting manufacturing and commercial activities.

"When firms have better access to logistics services, investment efficiency improves, supply chains operate more smoothly and the local economy gains greater room for growth," he said. "These are the benefits the city expects from this project."

For manufacturers and e-commerce sellers in central Vietnam, the economics are direct. A single-provider model replaces capital outlays for warehouses, staff and operating systems with contracted services, while automation compresses fulfilment cycles by a third. Customs connectivity on site shortens the import-export path for traders shipping through the region.

The commissioning marks Viettel's most tangible step yet in translating state logistics policy into operating capacity, and with the Da Nang hub live, the central region's freight flows now route through a hub designed to pull volume from both domestic distribution and international trade lanes.